Customer Support
Welcome to Inside Mortgage Finance Publications online Customer Support. If you prefer to speak to us, call (301) 951-1240 or (800) 570-5744—no menus and a live person
will answer. Note that we are open from 8:30 a.m. to 5:30 p.m. Eastern time. You
can also send an email to
Customer Service
Account Inquiries
Article Reprints
Change of Address
Change of Delivery Method
Data Licensing
Password Reminder
Refunds
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Request Archive Access
Request Full
MorStatä Access
Site Licenses
Contact Us
Account Inquiries
Billing and shipping information, expire dates and other questions about the status of your account or order.
Article Reprints
Since copyright law forbids the unauthorized copying of our newsletters and the making
of multiple copies of individual stories, we offer professional reprints of
articles for a very reasonable price. People use these for distribution to their
clients, colleagues or partners.
Change of Address
We require a written request for a change in a subscriber’s name or address.
Change Delivery Method
Our newsletters can be delivered to you via email or first class postal mail. Email or fax are
acceptable. You can have both forms of
delivery for an extra charge.
Data
Licensing
If you have a need for spreadsheets of our data, email or call to tell us what you plan to do with the data. We often will license particular data to you for a fee.
Password Reminder
If you have
forgotten your password, please click here to request a password reminder. An email message containing your password will
be sent to your registered email address.
Refunds
Our products are backed by a money-back guarantee.
Newsletters: If you cancel your newsletter subscription you can request a refund for un-served issues. Issues that contain our valuable quarterly data carry a higher price, and your refund will be adjusted to reflect this price difference. (Issues containing quarterly data are valued at $150 per issue.) No newsletter subscription refunds are issued once archive access is granted.
Reports: If you purchase a report(s) that does not meet your expectations, email or call us immediately. We will only issue refunds for reports returned within five business days of the delivery date and in saleable condition.
Audio Conferences: If you cancel your audio conference registration within two business days of the conference date, you will receive a full refund less $25 processing fee. If you prefer, you can apply your refund toward a future audio conference and not incur the processing fee. No audio conference refunds are issued once we provide the conference manual link.
Renew Your Subscription
To renew your subscription, please email or call in your request.
Request
Archive Access
Active, paid subscribers may have access to our back issue archive online. This requires a password and user name—which is for the use of the named subscriber only.
Sharing of passwords violates our copyright and carries penalties. There are no subscription refunds allowed once you gain archive access.
Request Full
MorStatä Access
The national regional mortgage originations statistics offered through our MorStat system are available to all site visitors. (The data is HMDA (Home Mortgage Disclosure Act), released by the government in early fall and then processed by Geosegment Systems Inc.) Subscribers also have access to state data. Note:
You will need a username and password for this access and these are not stored
online. Therefore you need to call us with that information, so we can activate
your access.
Site Licenses
Inside
Mortgage Finance Publications often negotiates site licenses with firms having a
large number of readers to our newsletters. The per-subscription price can be
surprisingly low. Licenses usually make economic sense when you need fifty or
more subscriptions. If you have multiple subscriptions up to fifty, we offer a
sliding scale of discounts, which is also attractive. Call us for more
information. See also "Copyright FAQs & News".
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Mailing Address:
Inside Mortgage Finance Publications, Inc.
7910 Woodmont Ave., Ste. 1000
Bethesda, MD 20814-7019
(301) 951-1240
(800) 570-5744
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